Establish New Service

Residential service can be established using the online form here or by calling 501-450-6000 . Online applications are processed Monday through Friday from 8 a.m. to 5 p.m. Customers will be contacted within 1-2 business days to complete the application process. If you need immediate assistance, please contact our team at 501-450-6000 or visit our Customer Care Center at 650 Locust Street.

Business service must be established by calling 501-450-6000 . Business customers are required to undergo a credit screen and provide a federal tax ID along with personally identifiable information. They will also be required to provide a copy of a purchase or lease agreement listing physical address.

Deposit Requirements

Deposit amounts are determined for residential customers on an individual basis at the completion of the application process. Deposits are refunded after final bill settlement for all accounts or upon completion of 12 consecutive months of good credit performance, at which time the deposit is applied to the customer account.

Disconnect or Transfer Service

Please call our customer care team at 501-450-6000 during normal business hours to disconnect or transfer existing services from one address to another.

Information Needed for New Residential Service

Residential customers are required to undergo a credit screening and provide a SSN along with other personally identifiable information including a lease/purchase agreement listing physical address. During the online application process, customers will be prompted to upload digital copies of the documentation.